You can easily see what errors have occurred, how many people have opted in to protect some or all folders, and how many devices have been updated with the latest OneDrive Sync client. If you’re rolling out Known Folder Move(KFM) for your organization to help people across the organization keep their Desktop, Documents, and Pictured folders protected by syncing them to the cloud with OneDrive, this is a great way for you to monitor progress. You can also filter to devices with sync errors, to focus actions on driving down those unhealthy sync clients.Įasily track the status of Known Folder Move rollouts This way, you can reach out to groups of users who are experiencing similar errors to provide training materials that can help them resolve sync errors and improve the user experience. This is especially helpful if you’re looking for ways to drive down sync errors across the organization to help improve adoption of OneDrive. You can click on any user’s name to see the exact errors. With that information, you can reply with details about the error and the steps to resolve the issue-no back and forth about what error the user was seeing in the first place, just quick resolution!Īt a glance in the Details table, you can see other users who have high numbers of sync errors. You can also see the specific errors that are occurring on their device, such as issues related to unsupported file and folder names. There you can see what device they are using and what build of the OneDrive Sync client they are using. To see details about the error type, you can click on the user name to open the detail panel. To resolve help requests, you can easily look up the person’s name and get a glimpse of the problem by seeing how many sync errors they have. In the Details view, you can see all the information for users running OneDrive Sync. Having these insights into sync errors helps you react quickly to requests for help and be more proactive in driving down occurrence of the most common sync errors by providing more education for users in general or reaching out to specific users directly as needed.

This can save valuable time for both you and the user. When someone in your organization reports a problem syncing files to OneDrive, you can investigate quickly without having to ask for additional details and screenshots of the error message via Microsoft Teams chat or Outlook email.

Quickly resolve sync issues to help people stay productive. Get an at-a-glance view of OneDrive Sync across your organization On the right, you can see how many devices are running on the current version of OneDrive, meaning they have all the latest and greatest fixes and features from Microsoft that you saw in the Release Notes. You can see what percentage of devices have all three folders (Desktop, Documents, and Pictures) syncing with OneDrive, which have only one or two folders, and which have not opted in to sync those folders at all, meaning if something were to happen to those devices, all the contents of those folders would be lost. In the middle, you can see at a glance what percentage of the devices in your organization have known folders OneDrive is helping to protect. On the left, you can see how many devices have at least one sync error. When you open the OneDrive Sync health dashboard, you’ll see an executive summary of what’s going on with OneDrive Sync in your organization. Having insights into what’s happening with OneDrive Sync across your organization can help you proactively reach out to educate people to resolve common issues and improve user experience to help increase OneDrive adoption. This is even more the case now with so many people working from home and relying on cloud capabilities like OneDrive and SharePoint Online to help them be productive. OneDrive Sync is a lot like electricity or internet-people tend to take it for granted until they have a problem and they’re in the middle of an important project. These reports give you more visibility into who in your organization is running the OneDrive Sync client and any errors they might be experiencing. Today we’re excited to announce public preview of OneDrive Sync Admin Reports in Microsoft 365 Apps admin center.

Onedrive sync settings